Support

We answer every ticket, usually within 2 working days.

In the game

The easiest way: open Settings → Help & support. Your tickets and our replies are right there, and you'll see a badge when we answer.

Check my ticket

Opened a ticket on this website? Enter its ticket number.

Open a ticket

Quick answers

Connection

"Connecting to the game server…" doesn't go away

Check that your phone is online (open any website). Switch between Wi-Fi and mobile data, then reopen the app. If you are in a game, AUTO plays for you while you reconnect.

I left a game by accident

Open the app again within a minute: it takes you straight back to your game. After that, your seat is lost and, in a staked game, your stake too.

Playing with friends

My friend can't find my table nearby

All phones must be on the same Wi-Fi, or joined to the host phone's hotspot.
On a hotspot, some phones say "No internet": choose Stay connected.
Type the table number shown on the host's phone instead of waiting for it to appear.
Allow "Nearby devices / Local network" permission if your phone asks.

How do I play with friends far away?

Play with Friends → Online → Create a table, then share the 6-digit code (WhatsApp or any app) or invite friends from your list.

How do I add a friend?

Friends → type their 8-digit player code, or pick them from Recent. During an online game, tap their picture → Add friend.

Account and progress

Keep your progress on a new phone

I lost my coins or progress

If you signed in with Google or Apple, sign in again. Otherwise, open a ticket with your player code and we'll look into it.

Delete my account

See Delete your account.

Purchases

I bought something but didn't get it

Close and reopen the app while online. If it still hasn't arrived, open a ticket with your player code and the order number from your Google Play or App Store receipt.

Refunds

Purchases are processed by Google Play or the App Store, and refunds follow their policies. Google Play: play.google.com → Order history. Apple: reportaproblem.apple.com.

Safety

Report or block a player

During a game, tap the player's picture → Report or Block. Blocked players can't chat or talk with you. We review every report. See our community rules.

Voice chat

Voice is off unless you turn it on. Opponents can only talk to you if you allow it, and you can mute anyone at any time.